Flying The Friendlier Skies? Delta Offers Videos On Air Etiquette

By: Associated Press | Alabama's13.com
Published: December 10, 2007

ATLANTA (AP) - Volumes have been written about how to properly behave at weddings or which fork to use at fancy dinners. But when it comes to dealing with the neighboring passenger who hogs precious airline arm space or the unruly kid who won't pipe down on crowded flights, there's precious little out there.

Until now.

Delta Air Lines is trying to raise awareness of behavior in the air by creating an animated series of videos showing passenger confronted with delicate social situations.

The Atlanta-based company is rolling out "Planeguage: The language of traveling by plane," a series of 25 humorous videos the airline has posted online and introduced on flights this month.

The snippets include "Middleman," about the middle-seat bully; "Kidtastrophe," depicting unruly tots on planes; "Lav Dance," about the person who bumps into everyone in the airplane aisle while returning from the lavatory; and "Shady Lady," about the passenger who raises or closes the window shade without considerin

other passengers.

Spokeswoman Betsy Talton says the videos, which were created after Delta officials heard customers talk about experiences aboard planes, are meant to "help raise travelers' consciousness about what it means to be good travel companions."

Airlines and customers have differed on what it means to be a good traveler. Southwest Airlines Co. was criticized for telling a young woman in July that her outfit was too revealing to fly.

Chief Executive Gary Kelly issued an apology to the young woman, Kyle Ebbert, that was read on "The Dr. Phil Show." Andrew R- Thomas, an assistant professor of international business at the University of Akron and an author of books on air

travel and security, says that part of the problem is that airlines have NOT properly educated the public on what to expect aboard a plane.

And growth in air travel has meant thousands of new passengers who have never been in the air.

Flying The Friendlier Skies? Delta Offers Videos On Air Etiquette

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